Your Trip Tailor | Custom Travel Planning & Tailor-Made Itineraries

Refund & Cancellation policy

At YourTripTailor LLP, we aim to provide transparent and fair policies to ensure a smooth experience for our clients. All bookings made through us are subject to the following refund and cancellation terms.

1. General Policy

All bookings (air tickets, hotels, holiday packages, cruises, rail passes, visas, etc.) are governed by the refund and cancellation rules of the respective service providers (airlines, hotels, transport operators, cruise lines, embassies, etc.).
YourTripTailor LLP acts as a facilitator and is bound by third-party supplier policies.
Refunds, if applicable, will be processed only after we receive the refunded amount from the service provider.

2. Air Tickets

Cancellation and refund depend entirely on the airline’s fare rules.
Non-refundable tickets will not be eligible for any refund.
For refundable tickets, airline cancellation charges + YourTripTailor LLP service fee (if applicable) will be deducted.
Convenience fees, transaction charges, and service fees are non-refundable.

3. Hotel Bookings

Hotel cancellation policies vary by property, room type, and season.
Some bookings may be non-refundable or partially refundable.
Any applicable hotel cancellation charges and service fees will be deducted before processing refunds.

4. Holiday Packages / Tours

Cancellation charges depend on how close the cancellation is to the travel date and supplier terms.
Typical cancellation slabs (indicative):
- 45 days or more before departure: Booking amount minus processing charges
- 30–44 days before departure: 25–40% of total cost
- 15–29 days before departure: 50–75% of total cost
- Less than 15 days / No-show: 100% cancellation charges
Exact charges will be confirmed at the time of booking.

5. Visa Services

Visa fees, embassy charges, and service fees are strictly non-refundable, irrespective of approval or rejection.
YourTripTailor LLP is not responsible for visa rejections or delays caused by embassies or consulates.

6. Forex, Rail Passes & Cruise Bookings

Refunds and cancellations are governed by the respective issuing authority or service provider.
Service and processing fees are non-refundable.

7. Refund Processing Timeline

Eligible refunds are generally processed within 7–21 working days after receipt from the service provider.
Refunds will be made through the original mode of payment only.

8. Force Majeure

No refunds can be guaranteed in case of events beyond control, including but not limited to natural disasters, strikes, pandemics, government restrictions, airline shutdowns, or political unrest.
Refunds, if any, will strictly depend on supplier policies.

9. Amendments

Date changes, name changes, or itinerary modifications may attract additional charges as per supplier rules.
Any difference in fare or cost must be borne by the customer.

10. Disputes

All disputes are subject to Delhi jurisdiction only.

Frequently Asked Questions

Who is YourTripTailor?

YourTripTailor is a travel planning and consultancy service that helps travellers plan customised holidays based on their destination, travel dates, interests, preferred travel style and budget.

What services does YourTripTailor provide?

Depending on your travel requirements, we can assist with the following:

Custom-made itineraries
Flight & hotel bookings
Visa assistance (country-specific)
Airport transfers & private transport
Travel insurance guidance
Cruise bookings
Honeymoon, family, solo, corporate & group packages
24×7 trip assistance (for active travellers)

How do I start planning a trip with YourTripTailor?

Share your preferred destination, approximate travel dates, number of travellers and estimated budget through our website enquiry form or contact channels. Our travel team can then suggest suitable options based on your requirements.

Can YourTripTailor customise my holiday?

Yes. We can customise your trip according to your preferred destinations, travel dates, hotel category, sightseeing, activities, transport, pace and budget, subject to availability and applicable prices.

How do I receive my tickets, hotel vouchers and booking confirmations?

Once your booking is confirmed and the required payments have been completed, applicable flight tickets, hotel confirmations, vouchers and activity details are shared through the agreed communication channel, such as email or WhatsApp.

Can I change or cancel my trip after booking?

Changes and cancellations depend on the terms and conditions of the individual airline, hotel, activity, transport provider or other supplier. We assist with the applicable amendment or cancellation process and explain the relevant charges and conditions.

Does YourTripTailor provide visa assistance?

Yes. We provide destination-specific visa guidance, including information about documentation and the application process where applicable. Visa requirements can change, and final visa decisions are made by the relevant embassy, consulate or immigration authority.

Can I book only flights, hotels or transfers through YourTripTailor?

Yes. You can enquire about individual travel arrangements such as flights, hotels, airport transfers and selected activities, or request a complete customised holiday package.

Does YourTripTailor provide support during the trip?

Support arrangements depend on the type of booking and destination. For active bookings where travel assistance is included, travellers can contact the designated YourTripTailor support team for travel-related coordination and assistance.

Do you charge a travel planning or consultation fee?

Initial travel consultation may be complimentary. A separate planning fee may apply when a traveller requests a detailed standalone itinerary, extensive destination research or itinerary-planning services without making the corresponding travel bookings through us. Any applicable fee will be communicated before the service begins.